Terms

Terms of stay

Last updated: November 2025. These terms apply to reservations at Zion Luxury Retreat, a short-term vacation rental in Colorado City, Arizona (Mohave County), near Zion National Park. By booking or staying with us, you agree to these terms and to our house rules provided before check-in.

1. Reservation & payment

Rates, taxes, and fees are shown at checkout. You must be 21 or older to book unless we approve otherwise in writing. The person booking is responsible for all guests. We use OwnerRez and Stripe for direct bookings; third-party channels (Vrbo, Airbnb, Booking.com, etc.) have their own payment terms that also apply when you book there.

2. Occupancy & use

Only registered guests may stay overnight. No parties, events, or commercial photography without prior written approval. Quiet hours are 10:00 p.m.–8:00 a.m. local time. Smoking, vaping, and illegal drugs are prohibited indoors and on the property. Fireworks and open flames outside designated areas are prohibited.

3. Check-in & check-out

Standard check-in begins at 4:00 p.m.; check-out is 11:00 a.m. unless your confirmation states otherwise. Self check-in instructions and door codes are sent before arrival. Early check-in or late checkout may be available as a paid add-on through your trip link when offered; otherwise times are firm.

4. Pets

Stays are pet-friendly subject to the pet limit and rules in your confirmation and house rules. You are responsible for pet behavior, waste cleanup, and any damage. Undisclosed or unauthorized pets may incur fees or cancellation.

5. Property care & damages

Treat the home, pool, hot tub, sauna, cold plunge, court, and furnishings with care. Report maintenance issues promptly. You are liable for damage, missing items, excessive cleaning, or rule violations beyond normal wear. We may charge the payment method on file or send an invoice for repair, replacement, or extra cleaning.

6. Pool, spa & recreation

Use pool, hot tub, sauna, cold plunge, and sports court at your own risk. No lifeguard on duty. Children must be supervised. Follow posted safety rules. Glass is not permitted in pool and spa areas. Arizona short-term rental guests assume ordinary risks of recreational amenities.

7. Cancellation & refunds

Direct bookings: cancellation and refund amounts follow the policy shown at checkout and in your confirmation. Card processing fees charged by Stripe are non-refundable when a refund is issued. Third-party bookings: cancellations and refunds follow that platform’s policy (Vrbo, Airbnb, Booking.com, etc.). Optional add-ons purchased for your stay are non-refundable once delivered or after the scheduled service time unless we agree otherwise in writing.

8. Travel insurance & force majeure

We recommend travel insurance. We are not liable for delays, cancellations, or inability to stay due to weather, utilities, road closures, park closures, pandemics, or other events outside our reasonable control. If the property becomes uninhabitable, we will refund unused nights or rebook you when possible.

9. Cameras & security

Exterior cameras may monitor common outdoor areas for security. There are no cameras inside living spaces or bedrooms. Footage may be used to investigate incidents.

10. Compliance

You agree to comply with Arizona law, Mohave County ordinances, HOA or community rules if applicable, and our house rules. We may terminate a stay without refund for serious violations, illegal activity, or safety threats.

11. Limitation of liability

To the fullest extent permitted by Arizona law, our liability for any claim arising from your stay is limited to the amount you paid for the affected reservation. We are not liable for indirect, incidental, or consequential damages, or for loss of personal property.

12. Disputes & governing law

Arizona law governs these terms. Disputes will be brought in Mohave County, Arizona, unless applicable consumer law requires otherwise.

13. SMS messaging (A2P)

If you opt in, we may text you from our business number.

  • Stay-related (transactional). Confirmations, receipts, check-in and door code, replies to your messages, links to your trip portal (including optional add-ons for your reservation), and one plain post-stay review request without offers or incentives.
  • Marketing (separate opt-in). Occasional promotional texts about future stays or offers — not trip-portal add-ons. Up to 4 msgs/month.
  • Frequency. Stay-related frequency varies with your reservation.
  • Rates. Msg & data rates may apply.
  • STOP / HELP. Reply STOP to opt out of the program you joined; HELP for help.
  • Support. hello@zionluxuryretreat.com
  • Carriers. Mobile carriers are not liable for delayed or undelivered messages.
  • Consent. Marketing SMS consent is not required to book or purchase.

See our Privacy policy.